I renewed my cell phone contract last Sunday, and went with the Motorola v600 as my phone. I was excited to begin with, as the v600 has some great features. Since then, however I've experienced a couple problems with it, mainly related to using it with my HBH-35 bluetooth headset...

The first issue consists of a problem with answering the phone with the headset... When the phone has been in idle for a long period of time (when I get a call), once the bluetooth headset makes a connection to the phone, it hangs up the call instead of answering it...
The second is a problem with the phone not playing contacts ring tones when the bluetooth headset is connected to the phone. Instead of the phone playing the contacts ring tone, it plays the "alert" tone... This basically means when I'm using my wireless bluetooth headset, I have to take the phone out of my pocket and look at the screen to find out who's calling. Being that the whole idea of a bluetooth headset is to sever any ties to the phone, this is in fact counter intuitive (and beyond stupid)...

The full message I sent to Motorola customer support is below. I will post whatever reply they give me here. For the record, they assigned an issue Id of 050111-000510...

I signed up a new contract last weekend and have since had a couple issues with my v600 and my bluetooth headset.

I needed a phone with bluetooth because I already own a bluetooth headset. I have been using my headset for a number of years with my Sony Ericsson T68i, and have had few problems with it. Since paring it with my v600, however, there have been a couple things that really make it difficult to justify using a bluetooth headset with the phone.

The first is that when my phone sits idle for an extended period of time, it seems to loose it's passive connection with my headset. What this results in is me hitting the answer button on the headset, and then my headset begins to beep while establishing a connection (which is no big deal as the same thing occurred with my SE phone). Then, however, instead of answering the call once it establishes an active bluetooth connection, IT HANGS UP THE CALL! This makes using my bluetooth headset very difficult, and extremely inconvenient... I'm hoping this is a problem that should not be happening...

The second problem I'm having is less serious, but more annoying to me. I have set up a wide array of ring tones on my phone for my different contacts. One of the biggest features I wanted in a new phone is the ability to have polyphonic ring tones that I could clearly identify, so I have no doubt as to who's calling me. I've was extremely excited when I successfully transferred my midi files to the phone and found they sounded great!

My problem comes in, however, in relation to my bluetooth headset. As far as I can tell, when my headset holds a passive or active connection with the phone, the phone no longer plays contacts ring tones, but rather plays the alert sound -- no matter who's calling. This, indeed, seems very counter intuitive, as the whole purpose of using a bluetooth headset is so you can use the phone without being attached to it. When the phone does this, the ONLY method I have of seeing who's calling is to then take the phone out and look at the screen. This makes absolutely no sense, as not only does this defeat the whole purpose of a using bluetooth headset, but also can be very dangerous when trying to answer the phone while driving...

I thought I had read a post somewhere where someone said this was in fact on purpose. I have to believe the post was a mistake (or that I misunderstood it), as completely disabling ring tones when using a bluetooth headset would in fact be completely counter intuitive. The whole purpose of a bluetooth headset is so you can make and receive calls without having to touch the phone. To purposely make it so you have to pull out the phone, and hold it in your hand and look at the screen to see who's calling defeats any reason for having purchased a bluetooth phone in the first place.

This kind of setup is literally be equivalent to the solar powered flashlight, or instant water (which works by simply adding water)... In other words it would be beyond idiotic...

At any rate, I'm hoping you'll be able to tell me that these problems are not something that is supposed to be happening? For the record I'm going to post the full text of this message on my website (www.torgo.org), and other web sites -- along with whatever response you give me... So I hope (for both our sakes) your response will be good news...

I would honestly hate to find out I made a horrible mistake by choosing Motorola over another brand... Not to mention girlfriend would also kill me since I talked her into getting this same phone over another (against her objections)...

Again, I'll post whatever response they give me here...