You probably already heard this, as it's all over the net, but it bears repeating. A guy called up to cancel his AOL account and he could not get the guy to go though with canceling the account for a long time... The recording speaks louder than text:

Cancling AOL Audio

I've had AOL accounts a few times over the years, I actually used them before AOL gave internet access (AOL was it's own thing). I recently activated an account (to access their own services via my broadband connection) & found the AOL I was using had changed to mainly an interface for accessing the internet, and much of the stuff they used to have isn't really there anymore. I called before the first month ended and told her I wanted to cancel the account, because they didn't have the services I was looking for anymore. She insisted that I had not spent enough time looking for them, and after trying for around 10 minutes to cancel I agreed to have another month free. I spent 20 minutes & found the thing I was looking for, but most all the stuff they used to have had been deleted. So the following month I called to cancel & was able to do so with little issue. I can attest however that the recording above is definitely the norm as opposed to a rare circumstance...

I did find the "I'm just trying to help" sequence in the recording. "Helping me would be canceling the account". Then the guy basically tries to say "No, canceling the account would be one of the worst things to ever happen to you"...

Nice...