After getting my TiVo I signed up for a TiVo rewards program and shortly after a TiVo Rewards Master Card. My statement date passed a couple weeks ago and according to both TiVo an the CC company, I should have gotten my points 3 days after my statement date...

I called them and their system sure enough said I had earned zero points. I got a representative on the phone and she said they should have already been posted but I have to wait 31 days before I can do anything to inquire about the points...

Basically, something is wrong, they know it's wrong, but they won't do anything to fix it until Christmas day, or after Christmas day in this case, being they're likely closed on Christmas...

I feel real confident when they tell me there is a problem but I have to wait a month before they'll bother even looking to fix it...